We had booked through Expedia - called Expedia for refund. We called to cancel our room and was told they were unable to cancel the room. We ended up packing up our bags and leaving the hotel at 1:00 am and drove 3 hours back home. We asked for clean sheets to be brought up so we could at least change the beds. We called to the front desk and was told there was nothing they could do. It was in the same level of uncleanliness as before, beds were not changed or made. We entered the room and nothing had changed in the room. We left for the concert and came back to the hotel around midnight. They assured us that the room would be cleaned in the next hour. We called the front desk and someone from housekeeping came to the room. Trash cans were full, only 1 clean towel in the room, both beds had the bedding piled in the middle of the bed, empty water bottles on the counter. We entered the room and the room had not been cleaned from the prior guest. We showed up at the hotel at 3:40 pm and was told our room wasn't available yet. I arrived at the hotel with two friends as we were attending a concert that evening and wanted to stay in the Kansas City area after the concert. Hilton needs to send someone in to get this going!… Our family also stayed here one of their nights and their experience was exactly the same. The pool was closed which was one reason we chose this hotel with our grandkids and payed the higher cost of this hotel. I know a little about electricity and a breaker that keeps tripping off represents a real problem! There was no tissue in the rooms anywhere -empty containers. Really? So we did not do that, but kept tripping.
We notified the desk but were told that is what happens sometimes if you plug in a cellphone charger to the lamp. And then the breaker kept tripping in the bedroom. So 2 nights with the city lights glaring in due to no way to drop the shades. The staff tried to help but could not figure out much. The breakfast choices were dismal and not up to the standards of a Hilton property or Home2 we have stayed at.
Home2 overland park tv#
The TV in both rooms said streaming but would not connect, and the cable tv had no way to know what channel was what and did not work at first either. Then, in our room (a one bedroom suite) we had old soap bars in the shower, tile falling off the wall, the window shades electronic buttons had the batteries stolen so they did not work. At check in we were told that the previous nights guests who were there for the Chiefs game "trashed" the place so it was hard to get rooms ready. This was NOT the case here in Overland Park KS. We have stayed in Home2 Hotels several times in other locations and found them to be quite nice. Radisson Blu Resort Fiji Denarau Island.DoubleTree by Hilton Noumea Ilot Maitre Resort.Cordis, Auckland by Langham Hospitality Group.Hotels near National American University.Hotels near Cleveland Chiropractic College, Kansas City.Hotels near Johnson County Community College.
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